SHIPPING POLICY
Shipping policy
Similar to most online businesses, we’re experiencing some delays here at Stratton wicks. Most importantly, we’re operating with an abundance of caution as it relates to the health and safety of our team. Make sure to enter your shipping information during checkout to see your available rates.
During the current season, we expect most orders to be processed within 3-5 business days. You’ll receive a tracking link as soon as your order ships.
Rest assured, we’re working hard to deliver your order as soon as possible.
Domestic Shipping: Our standard shipping typically takes anywhere from 2-10 business days.
International Shipping: Depending on the location selected, international shipping typically takes up to 3 weeks to arrive.
Don't worry! All packages take up to 24 hours to update as the carrier needs to receive the package and update it within their system after it's picked up from our warehouse, so it's likely your package will update by the end of the day. If there's any outstanding issues after 48 hours please contact us and we'll look into the situation :)
My package was lost/stolen
We ship with only the most reliable carriers worldwide including FedEx, USPS, and UPS. Once the package has left our warehouse, Ardent cannot be held accountable for lost, stolen or mis-delivered packages, but we want you to have the best possible experience with our company!
Please contact the carrier assigned to your order and see if they have any insight. If they are unable to assist, please email us at support@ardentcandle.com so we can work with you to resolve this
Do you offer international shipping?
We currently offer international shipping to Canada rates are loaded at checkout, as well as shipping to certain Mexico, Australia, and UAE countries all rates are calculated at checkout and get the same discount that would be applied to domestic shipping here in the U.S. You can expect international packages to take up to two weeks to arrive, although it's usually a bit faster!
**Please note the following**
International shipping does not qualify for free shipping
Due to customs and the logistics of international shipping you may experience delays outside the defined shipping time. Please contact us at strattonwicks@gmail.com and we can help resolve any issues.